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2014 Winner Excellence in Customer Service from the Australian Business Quality Awards

Dollar Curtains & Blinds -
2014 Winner Excellence in Customer Service from the Australian Business Quality Awards

Strong focus on customer satisfaction leads Dollar Curtains & Blinds to win the Gold Award

Dollar Curtains & Blinds, Australia’s leading window furnishing specialists, achieved the esteemed Australian Business Quality Award for successfully adhering to its high service standards and going beyond customers’ needs.

Now in its 7th year, the Australian Business Quality Awards acknowledges enterprises that exhibit outstanding service levels as assessed by their customers. The organisation measures businesses against a range of internationally-recognised principles of best practice in customer service.

“We are truly proud of this accomplishment which clearly demonstrates our commitment to please our customers by providing the highest level of quality and service in the window furnishings market'. In our business, we walk the talk as we deliver on our promise and more,” shared Danielle Crosby, Marketing Manager at Dollar Curtains & Blinds.

Established in 1967 as a family business in Melbourne’s eastern suburbs, Dollar Curtains & Blinds has been pushing the boundaries of quality and innovation in Australian manufactured window treatments for over 48 years.

The company has evolved since those early days, all the while retaining a strong family ethos. Dollar Curtains & Blinds now operates two fully functional manufacturing facilities, 35 stores servicing the entire Melbourne market, and a successful franchise business which are also all locally owned and operated.

The reasons behind the business’ longevity and market strength are diverse, but one element that unites them is an ongoing commitment to offer more to our customers – More.

Recounting an experience with Dollar Curtains & Blinds one of its customers related, The outcome has far exceeded my expectations. They were so helpful and patient with me, as I really didn’t know what I wanted (needed). The product and construction of the blinds and the installation is perfect. I think it is important that when you receive such excellent customer service and products that it gets noticed. I will be recommending them to all my family and friends”

Equally satisfied with Dollar Curtains & Blinds another customer said, “We were very happy with the customer service from Dollar Curtains. The staff at the Niddrie branch were very friendly and most helpful. Helen who measured up was very professional and guiding us through what would be suitable. John who was very organised installing provided excellent service as well”

The Australian Business Quality Awards aim to raise the bar in customer service by encouraging businesses to be the best at what they do and rewarding those who excel in their respective fields. Open to any enterprise, regardless of its size and the nature of its business, the awards evaluate how effective an enterprise is in performing against its own and best practice customer service standards.

According to the organisation, “Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect the bottom line. The awards not only give the business the recognition it deserves but also identifies aspects that surpass customer expectations and those that have room for improvement.”

Providing a good indication of which businesses have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%, the Silver Award for an 80% to 90% score, and the prestigious Gold Award for a score of 90% or higher.

 


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